Deleting your JWguest account

How to delete your account

• In the JWguest app: open the menu, then Settings, then "Delete account".
• On the website: sign in, open Edit profile and use the "Delete account" button.
• No longer have access? Write to [email protected] from the email address of your account and we will delete it for you.

Before you delete

Deletion is only possible when nothing is still open: no pending booking request, no upcoming trip and no open dispute. If a payout or refund is still due to you, you can still delete the account, but please collect it first.

What is deleted

• Your profile, name, photo, description and contact details.
• Your listings and their photos. They disappear from search immediately.
• Your wishlists.
• Your access: you can no longer sign in, with your password or through Google or Apple, and the account cannot be reopened.

What we keep

Some records belong to a booking that involved another person, or are needed for accounting and the law, so they stay, together with a deactivated record of the account, without being shown under your name:

• Reservations and payment records, for the time required by Swiss accounting law.
• Messages you exchanged with hosts or guests, visible to them in their inbox.
• Reviews you wrote, shown without your name.

For the full picture, see our Privacy Policy.