Cancellation Policies

JWguest allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy.

Flexible: Full refund 1 day prior to arrival, except the booking insurance fee

  • Cleaning fees are always refunded if the guest did not check in.
  • The JWguest Booking Insurance is non-refundable.
  • If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
  • JWguest will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Personal Area > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
1 day prior
Thu, Jul 16
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example

For a refund, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time.

If the guest cancels less than 24 hours before check-in, the first night is non-refundable.

If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded.