Flexible
Full refund 1 day prior to arrival, except the booking insurance fee
- Cleaning fees are always refunded if the guest did not check in.
- The JWguest Booking Insurance is non-refundable.
- If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
- JWguest will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Personal Area > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
1 day prior
Thu, Jul 16
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a refund, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time.
If the guest cancels within 24 hours of check-in, the booking is non-refundable.
Moderate
Full refund 7 days prior to arrival, except the booking insurance fee
- Cleaning fees are always refunded if the guest did not check in.
- The JWguest Booking Insurance is non-refundable.
- If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
- JWguest will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Personal Area > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
7 days prior
Sun, Jul 12
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
To receive a full refund (except the booking insurance fee), cancellations must be made at least 7 full days prior to the listing’s local check-in time (or by 3:00 PM if no specific time is mentioned) on the day of check-in. For example, if your check-in is on a Friday, you must cancel by the previous Friday before the check-in time.
If the guest cancels less than 7 days before the check-in date, the stay is non-refundable.
If the guest arrives and decides to leave early, the nights not spent are non-refundable.
Strict
50% refund up until 1 week prior to arrival, except the booking insurance fee
- Cleaning fees are always refunded if the guest did not check in.
- The JWguest Booking Insurance is non-refundable.
- If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
- JWguest will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Personal Area > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
7 days prior
Fri, Jul 10
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a 50% refund, cancellation must be made seven full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
If the guest cancels less than 7 days in advance, the nights not spent are not refunded.
If the guest arrives and decides to leave early, the nights not spent are not refunded.
Super Strict 30 Days: 50% refund up until 30 days prior to arrival, except fees
- Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
- Cleaning fees are always refunded if the guest did not check in.
- The JWguest service fee is non-refundable.
- If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
- JWguest will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
30 days prior
Wed, Jun 17
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a 50% refund, cancellation must be made 30 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.
If the guest cancels less than 30 days in advance, the nights not spent are not refunded.
If guest arrives and decides to leave early, the nights not spent are not refunded.
Super Strict 60 Days: 50% refund up until 60 days prior to arrival, except fees
- Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
- Cleaning fees are always refunded if the guest did not check in.
- The JWguest service fee is non-refundable.
- If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
- JWguest will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
60 days prior
Mon, May 18
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a 50% refund, cancellation must be made 60 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.
If the guest cancels less than 60 days in advance, the nights not spent are not refunded.
If guest arrives and decides to leave early, the nights not spent are not refunded.
Long Term: First month down payment, 30 day notice for lease termination
- Note: The Long Term cancellation policy applies to all reservations of 28 nights or more.
- Cleaning fees are always refunded if the guest did not check in.
- The JWguest service fee is non-refundable.
- If there is a complaint from either party, notice must be given to JWguest within 24 hours of check-in.
- JWguest will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
If the guest books a long term stay and decides to cancel the long term agreement before the start date, the first payment is paid to the host in full.
If the guest books a long term stay and decides to cancel the long term agreement during their stay, the guest must use the online alteration tool in order to agree to a new checkout date. Regardless of the checkout date chosen, the guest is required to pay the host for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining days of the original reservation is less than 30 days.
